Maritime Customer Success Manager

Operations

Senior

Maritime Customer Success Manager

Operations

Senior

Your Impact

Orca AI is looking for a highly motivated and experienced Senior Customer Success manager to establish a trusting relationship with our customers.

You will manage the entire post-sale customer lifecycle; from managing the product implementation and customer onboarding, to providing value throughout the relationship with the customers.

The position is based in Tel Aviv

Reporting to the COO, you will:

  • Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction
  • Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical and Safety Managers, Captains), by providing the customer with best practices on how to use the products
  • Represent the voice of the customer and be part of the product development roadmap
  • Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities
  • Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca AI products

Qualifications

  • Minimum of 5 years experience in Customer Success, preferably in cybersecurity/B2B enterprise software/SaaS company /or equivalent roles
  • Native English speaker with excellent written and verbal skills 
  • Technical knowledge and skills related to software solutions (SaaS environment) AI and Computer vision
  • Exceptional interpersonal skills 
  • High prioritization skills and process orientation - accountability and personal organization are essential
  • Thrive in a fast-paced dynamic and ever-changing environment
  • A team player and great communicator, comfortable working with multiple interfaces simultaneously
  • Bachelor’s degree

Advantages

  • Background in Maritime industry
  • Understanding of AI and data driven products


If you're looking for impacting the future of the maritime industry, being part of an awesome team, and have a great time, contact us at jobs@orca-ai.io or upload your CV.

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