Relieving cognitive load and boosting safety on EPS vessels

Eastern Pacific Shipping (EPS) is one of the world’s leading ship-management companies, operating a diverse fleet of over 350 vessels including bulk carriers, container ships, chemical tankers, gas carriers, and oil tankers. Headquartered in Singapore with a global workforce, EPS is known for operational excellence and a strong safety culture. With global trade becoming increasingly complex, EPS has accelerated its digitalization program to safeguard crews, cargo, and the environment.

As operator of one of the world’s largest and most diverse fleets, EPS continuously evaluates how navigational risk is managed across vessels in high-density trade lanes and complex port approaches. Several factors shaped the need for additional bridge support:

EPS deployed the Orca AI platform across 5 vessels (2 bulk carriers, 2 container ships, and 1 tanker) operating in the Singapore Strait, Bay of Bengal, and Pacific trade lanes. The platform operates both onboard, as a real-time support tool for bridge teams, and ashore, giving office teams continuous oversight of navigational performance across the fleet.

Across the 5 vessels, EPS observed that developing situations were identified earlier in the encounter lifecycle, giving bridge teams more time to act. Course and speed adjustments became smaller and more timely, and passing margins grew more consistent during congested transits and port approaches. Crew feedback was strong, with an average NPS of 9.0 across the pilot fleet, with several captains giving a perfect 10. Based on these results, EPS decided to roll out the Orca AI platform across 30+ additional vessels.